Refund Policy | Reels Bundle Marketplace
Effective Date: 15-10-2025
At Reels Bundle Marketplace, we are committed to providing high-quality digital reels bundles to help creators, influencers, and businesses create viral content. Please read our refund policy carefully before making a purchase.
1. Digital Products
All products sold on Reels Bundle Marketplace are digital downloads (e.g., reels templates, audio packs, captions, graphics). Once purchased and delivered, these products cannot be returned or refunded due to their digital nature.
2. Refund Eligibility
We do not offer refunds for digital downloads except in the following cases:
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You were charged incorrectly.
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You did not receive the product due to a technical issue on our website.
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The product is defective or does not match the description on the website.
In such cases, you must contact our support team within 7 days of your purchase with proof of the issue.
3. How to Request a Refund
If you believe you are eligible for a refund:
- Contact us at rajrajkd41@gmail.com
- Provide your order ID, purchase details, and description of the issue.
- Our team will review your request and respond within 3-5 business days.
Refunds, if approved, will be processed via the original payment method.
4. Cancellations
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Orders for digital downloads cannot be canceled once the purchase is completed.
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Please review your order carefully before completing the purchase.
5. Support
If you encounter any issues with your purchase, downloads, or usage, please contact our support team at:
Email: rajrajkd41@gmail.com
Website: Reelaxo
We are committed to ensuring a smooth experience for our customers and will assist with any technical issues promptly.